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Ace Rental Cars
MatesRates makes comparing car rentals quick and easy. We offer over 25 different NZ car rental brands, including Ace Rental Cars.
This means you can easily compare Ace with a wide range of competitors and get the deal that best suits you.
Ace Rental Cars
Ace Rental Cars is a long-established car rental company offering affordable car rental services in both NZ and Australia. Founded back in 1987 with just two second-hand cars, the company has grown significantly over the years.
In 2011 Ace was purchased by Hertz, the world's largest car rental brand. Today Ace operates as an independent subsidiary focusing on the off-airport budget end of the market.
What Sets Ace Rental Cars Apart
Ace Rental Cars stands out in the New Zealand market by offering budget-friendly rentals with no young driver surcharge, unlimited kilometres, and the convenience of inter-island vehicle transfers. These features, combined with their focus on affordability, make Ace an attractive option for cost-conscious travellers compared to other rental car brands.
Cost-Effective Rentals
Ace consistently offers some of the lowest rates in the market, making it appealing to cost-conscious travellers
No Young Driver Surcharge
Unlike many competitors, Ace does not charge extra for drivers under 25.
Unlimited kilometres
Ace offers unlimited kilometres with all their rentals, which is particularly advantageous for travellers planning long-distance trips across New Zealand.
Flexible Ferry Crossing Policies
Customers can take their vehicles on ferries between islands without switching cars, which is convenient and time-saving.
Branch Locations
Ace Rental Cars operate in 9 locations across New Zealand, including major airports and cities:
- Auckland Airport: Off-airport location with a free shuttle service. 26 Verissimo Drive, Mangere. Open 7 days, 7am - 7pm. After-hours return available, but not pickup.
- Auckland City: Hertz depot, 154 Victoria Street West, Auckland CBD. Open Monday to Friday: 8:00am - 5:00pm; Saturday: 8:00am - 12:00pm; Sunday: Closed
- Wellington Airport: Off-airport location with a free shuttle service. 38/44 Hania Street, Wellington City. Open Monday to Friday: 7:00am - 5:00pm; Sat/Sun: 8:00am - 5:00pm. After-hours pick-up and return not available.
- Picton Ferry: Interislander Ferry Terminal, Auckland Street, Picton. Open 7 days, 11:30am to 1:30pm & 4:30pm to 6:30pm. After-hours return available, but not pickup.
- Christchurch Airport: 166 Orchard Road, Harewood, Christchurch. Open 7 days, 8:30am - 5pm. After-hours pick-up and return available.
- Queenstown Airport: Off-airport location with a free shuttle service. 50 Grant Road, Frankton, Queenstown. Open 7 days, 7am - 7pm. After-hours return available, but not pickup.
- Queenstown City: Hertz depot, 1-7 Earl Street, Queenstown. Open 7 days 8am - 5pm. After-hours return available, but not pickup.
- Dunedin Airport: On-airport loaction (Hertz counter in terminal). Open Monday to Friday: 7.00am to 9:30pm; Saturdays: 8:00am to 5:00pm; Sundays: 8:30am to 9:30pm. After-hours return available, but not pickup.
- Greymouth: Hertz counter at Greymouth Railway Station, 164 Mackay Street, Greymouth. Open Monday to Friday: 8am to 4pm; Saturdays: 11am to 2pm; Sundays: 10am to 3pm. After-hours return available, but not pickup.
Vehicle Fleet
Ace provides a wide range of vehicles, from economical hatchbacks like the Suzuki Swift to larger vehicles such as SUVs (e.g., Mitsubishi ASX, Nissan X-Trail) and minivans like the Kia Carnival.
Vehicles in the Ace rental car fleet vary depending on the category you book. Premium category vehicles are the newest and 2+ years old. At the other end of the spectrum are older, high mileage 'Super Saver' category cars. Typically these are 10+ years old and have clocked up high kilometres. These are popular with backpackers and others on a tight budget.
Rental Rates
Rental rates at Ace Rental Cars are highly competitive, catering to budget travellers. Prices can start from as low as NZD $25 per day for economy vehicles, depending on the season and location. Rates include unlimited kilometres and free basic insurance coverage.
Rental rates fluctuate significantly depending on factors like rental dates, hire duration and how early you book. (Usually the earlier you book, the lower the rate). Click here to get the latest rates for your rental period.
One-Way Rentals
One-way rentals are available, allowing customers to pick up a car at one location and drop it off at another. This service is particularly useful for those traveling between the North and South Islands. There are no additional charges for this service, making it a cost-effective option.
Additional Drivers
Ace allows additional drivers to be added to the rental agreement. There is typically a small daily fee for each additional driver.
Insurance Options
Ace provides basic insurance cover with all rentals. Customers can opt for additional coverage, such as excess reduction insurance, to lower the deductible in case of an accident. The insurance terms are straightforward, with options for more comprehensive coverage at an additional cost.
Additional Services
- GPS Units: Available for an additional fee.
- Child Seats: Various child seat options are available for hire.
- Snow chains: Available in winter for an additional fee.
Ferry Crossings
Ace allows vehicles to be taken on the ferry between the North and South Islands. Customers can drive their rental car onto the ferry and continue their journey on the other side without needing to switch vehicles.
Policies
- Cancellation: Customers can cancel their booking without penalty if done within the specified timeframe.
- No-Show Fees: Charges apply for no-shows.
- Late Return Grace Period: A small grace period for late returns is typically allowed, but extended delays may incur additional charges.
Customer Reviews and Ratings
Customer reviews for Ace Rental Cars are mixed. While some customers praise the company for its affordability and ease of booking, others have reported issues with older vehicles and cleanliness. The company has an average rating of 4 out of 5 stars on Trustpilot.
Common Praise
Common Complaints
Overall satisfaction levels of people who've booked with Ace Rental Cars is an average customer rating of 8.6/10 from over 2,000 reviews on our booking engine.
Check-In and Payment Process
Check-in is straightforward, with a clear process for collecting and returning vehicles. Ace accepts major credit cards, and in some cases, debit cards may be used for payment. Deposits are required and vary based on the insurance options chosen.
Fuel Policies
Vehicles are typically provided with a full tank of fuel and should be returned with the same amount. If the vehicle is not refuelled, a refuelling fee applies.
Airport Pick-Up and Drop-Off
For airport locations, Ace provides a free shuttle service to and from their off-airport depots. The shuttle service operates within the business hours, and after-hours arrangements can be made upon request.
Roadside Assistance Options
Ace offers 24/7 roadside assistance with every rental, ensuring help is available for any issues encountered on the road.
Rental Conditions Comparison
- Age Restrictions: Drivers must be at least 18 years old. No young driver surcharge applies for drivers aged 18-25, which is a distinct advantage compared to many other rental companies.
- Additional Driver Fees: An additional driver fee applies, though it is relatively low compared to other firms.